Privacy Policy: Project Sanctuary

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

• Name
• Email address
• Phone number
• Payment information
• Any additional details you provide during registration or communication with us.

1.2 Usage Data

• IP address
• Browser type and version
• Pages viewed and the time spent on them
• Referring website addresses
• Other diagnostic data to improve your experience.

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can adjust your browser settings to refuse cookies or alert you when cookies are being used.

2. How We Use Your Information

• Provide and maintain our services.
• Process memberships, payments, and refunds.
• Respond to inquiries and support requests.
• Send updates, newsletters, or other communications.
• Improve the functionality and user experience of our website.
• Ensure compliance with our terms and applicable laws.

3. Legal Basis for Processing

• Your consent (e.g., subscribing to communications).
• The necessity of fulfilling a contract (e.g., membership management).
• Compliance with legal obligations.
• Legitimate interests (e.g., improving services, fraud prevention).

4. Sharing and Disclosure of Information

We respect your privacy and do not share your personal information except in the following circumstances:

• Service Providers: Trusted third parties that assist with payment processing, website hosting, and other essential services.
• Legal Compliance: When required by law, court orders, or governmental regulations.
• Consent: When you explicitly agree to share your information.

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request the deletion of your data at any time by contacting us.

6. Data Security

We implement strict technical, administrative, and physical safeguards to protect your data. Despite our efforts, no system can guarantee absolute security. We encourage you to take precautions, such as keeping your account credentials confidential.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the data we hold about you.
• Correction: Update or correct inaccuracies in your data.
• Deletion: Request the removal of your information from our systems.
• Data Portability: Receive a copy of your data in a machine-readable format.
• Opt-Out: Unsubscribe from communications or limit data collection.

To exercise these rights, contact us at [Insert Contact Information].

8. Membership Cancellation and Refund Policy

• Cancel Anytime: Cancel your membership at any time through account settings or by contacting support.
• Refunds: Full refunds are available for your most recent membership payment, processed within [X days].
• No Fees: There are no penalties or fees for canceling your membership.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such data, we will take immediate steps to delete it.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Your continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: [email protected]
• Phone: +1 (415) 533-4600
• Mailing Address:355 Bryant St, San Francisco, CA 94107, USA